Frequently Asked Questions
General
How long does the process take from start to finish?
The average patient receives their prescription at their door within 10–15 days. Here’s the typical timeline breakdown:
- Intake Review: 24–48 hours by a licensed physician
- Follow-Up (if needed): Additional 24–48 hours
- Prescription Approval & Pharmacy Processing: 3–5 business days (at the moment our pharmacies do not process orders Friday-Sunday)
- Shipping: 2–6 business days via temperature-controlled delivery
Please note, in states that require a phone or video consultation, approval may take an additional 5–7 days. If you choose a video or phone visit in the intake form, you will receive a link to schedule your appointment in approximately 24-48 hours.
What can I expect after I sign up?
After you complete the intake questionnaire, a Ness physician will carefully review your information. If treatment is appropriate, your prescription will be approved and sent to our pharmacy partner. Once it’s filled, your medication will be delivered right to your doorstep.
How do I start treatment?
Start by choosing the medication that fits your needs, then complete the associated intake questionnaire. A licensed physician will review your responses to determine if treatment is right for you.
Intake Form
Will a licensed doctor review my intake form?
Yes. Every intake form is reviewed by a board-certified physician.
How long does it take for a doctor to review my intake form?
Intake forms are typically reviewed within 24–48 hours. If more information is needed, expect a follow-up within that timeframe.
Am I able to speak to a doctor once I submit my qualifying questionnaire?
Yes. While submitting your intake form, you’ll have the opportunity to ask the doctor any questions directly within the form itself. If you’d prefer a video or phone consultation, you can select those methods during the intake process. Please note that scheduling a live consultation can add time to your approval.
You can also communicate with your provider through email, text, or your patient portal under the “communication” tab. We kindly ask that you submit all your questions at once, as each response may take up to 24 hours. Additionally, some states require a phone or video consultation by law, which may extend the prescription approval process by 5–7 days.
Is my personal information secure?
Yes. All personal and medical data is kept confidential in accordance with HIPAA and industry security standards. Please review our Privacy Policy for more details.
Medication & Prescription
Where does my prescription come from?
Prescriptions are fulfilled by our partner pharmacies and shipped directly to your home.
Will I be given my prescription to take to my pharmacy?
No. All prescriptions are generated by Ness physicians and fulfilled through our mail-order pharmacy partners.
What if I have questions or concerns about the medication or dosage prescribed?
There are several ways you can communicate with us. As a patient, you will be receiving both email and SMS communications which you can respond back to. You can also call or text our support team at (844) 357-3601. Or you can reach out via your patient portal and a licensed clinician will review your concern and respond within 24-48 hours.
How are you responding to medication shortages?
Our medical team continuously monitors availability and may prescribe alternate GLP-1 medications with the same active ingredients as name brand options. Compounded alternatives are also available to ensure continued access to treatment.
Payment & Billing
What is the cost of Ness medication?
Pricing varies depending on the medication, dosage, and bundle selected. Medication pricing is listed on each product’s individual page. Listed prices include telehealth consultations with your doctor, a personalized treatment plan, a monthly prescription for medication, shipping right to your door, and email and phone support.
Are there any hidden or additional fees?
There are no additional or hidden fees. Each medication product page explains what is included for each month.
Can I pay with an HSA or FSA card?
Yes, we accept both FSA and HSA cards.
Do you accept insurance?
Ness does not accept insurance. To keep costs accessible, we strive to offer fairly priced compounded medications that provide the same benefits as branded options to support your wellness journey.
Do you offer discounts or referral codes?
Yes! You can enter a referral or promo code in the payment section of the intake form.
Why do you take my credit card information before I’ve been approved?
While you provide your credit card information, you will NOT be charged for your prescription until you are approved by our licensed physician. In an effort to provide quick and easy service, having your credit card details completed will expedite prescription fulfillment and medication shipping once approved. You won’t need to go back in and check out.
If your prescription is not approved, your card won’t be charged. If you’re approved but choose not to continue, you’ll only be charged the medical review application fee.
Is my card information saved? Will I be auto-charged each month?
While your payment information is securely stored for your convenience, we do not have a subscription service and do not auto-charge your card monthly. You need to submit your GLP-1 check-in form to refill your prescription with the doctor each renewal period before we charge your card.
What if I buy a bundle and I am not approved, the physician wants to switch medication, or I change my mind?
You won’t be charged until your application is approved by a Ness physician. If the doctor recommends a different medication or bundle, our care team or provider will contact you for approval before any charges are made. If you’re not approved, you won’t be charged at all. If you change your mind or want to cancel, you will be refunded the balance minus any medical reviews. Refund eligibility on processed prescriptions depends on order status.
Do you offer refunds?
Refund eligibility depends on the status of your order. Because our products are prescription-based and customized to each individual, we’re unable to offer refunds after an order has been shipped. To request a refund, please contact our customer service team at support-careglp@carevalidate.com within 10 days of the original purchase or receipt of the product.
Shipping & Delivery
When will my medication be delivered?
Once approved and processed by the pharmacy, prescriptions typically ship within 2–6 business days with temperature-controlled packaging.
Can I expedite my shipping?
No. Most orders already ship via overnight delivery.
Medication Use & Instructions
How do GLP-1s work?
GLP-1 medications like compounded semaglutide and tirzepatide help regulate appetite and digestion. This leads to longer-lasting fullness, reduced cravings, and improved blood sugar control, all of which support weight loss.
How is microdosing different from standard GLP-1 use?
Unlike standard GLP-1 treatments, which often use higher doses for significant weight loss, microdosing involves consistently taking lower doses. The focus is on supporting overall metabolic balance and daily wellness rather than treating a specific condition. Dosing is personalized and can vary based on your goals like improved energy, appetite control, or long-term weight support.
How do I take GLP-1 injection and oral medications?
Injections: These are taken once weekly via a subcutaneous injection. Your prescription will arrive with everything you need—syringes, alcohol wipes, and clear step-by-step instructions. Please refer to our educational videos for How-To for guidance on subcutaneous injection.
Oral medications: These are taken once daily on an empty stomach with no more than 4 oz of water. For best absorption, wait at least 30 minutes before eating, drinking, or taking other medications.
What are the dosages of Semaglutide and Tirzepatide injections?
The starting dose for Semaglutide is 0.25 mg, with gradual increases in 0.25 mg increments up to a maximum of 2 mg per week. Tirzepatide starts at 2.5 mg and can be increased in 2.5 mg increments up to 15 mg per week.
Please note:
- mg refers to the medication dose
- mL refers to liquid volume
- Units refer to the amount you draw into your syringe based on your prescribed dose
Your prescription may come in different strengths or vial sizes, so always follow your provider’s specific instructions. If you have questions, contact the Ness support team for guidance.
What side effects are normal?
Side effects vary by medication. Common ones may include nausea, diarrhea, fatigue, headache, or injection site irritation. For GLP-1 medications, we encourage patients to order an anti-nausea medication like Zofran while completing the weight loss intake form, so you have it on hand if nausea occurs. You can view a full list of side effects in the patient portal or here.
How do I take sexual health or hair growth medications?
You’ll find exact directions in your prescription box when it’s shipped to you, as well as in your patient portal where your prescription is listed. Here are general guidelines:
Sildenafil: Take one dose as directed by your doctor, about 30–60 minutes before sexual activity. Do not take more than one dose per day.
Tadalafil: Typically taken once daily or as needed at least 30 minutes before activity. It may remain effective for up to 36 hours. Do not exceed one dose per day.
Hair Growth Topicals: Apply daily to the affected areas of your scalp.
If you have any questions, our support team is here to help.
Are compounded GLP-1s safe and FDA approved?
When a drug is in shortage, compounders can prepare a compounded version of that drug if they meet certain requirements in the Federal Food, Drug, and Cosmetic (FD&C) Act.
You can check for drug shortages on the FDA website.
Pharmacies in the CareGLP network comply strictly with all the regulatory standards established by:
• State boards of pharmacy, which regulate all 503A pharmacies
• FDA, which has oversight for the safety of all active pharmaceutical ingredients
• DEA, that oversees the controlled substances sometimes used in compounded preparations
• USP Convention, that issues practice standards ensuring quality and safety of medications and food
• USP General Chapter <795> provides guidelines for the prevention of contamination and potency variance, preparation process, beyond-use dates, and stability for non-sterile compounding
Pharmacies in the CareGLP network run quality assurance and quality control checks for every batch of compounded semaglutide prescribed to patients.
Some of these steps include but are not limited to:
• Reviewing and confirming the Active Pharmaceutical Ingredient (API) Certificate of Analysis for all semaglutide base lots, which are received from FDA-registered manufacturers;
• Storing the verified API frozen and sealed until use;
• Compounding with the API under aseptic processes to produce specific lots (vials);
• Holding the vials of compounded semaglutide in quarantine (representative samples are taken for testing);
• Using independent third-party laboratories to test the potency, sterility and endotoxicity of each lot of compounded semaglutide (among other criteria);
• Reviewing the results of these tests and, if satisfactory, releasing the validated vials from quarantine for dispensing;
• Assigning each compounded lot a unique lot number and BUD (Beyond Use Date), which is added to the container and is tracked electronically;
• Scanning the lot information on the product at the time of dispensing, which ties a particular lot number to the patient’s file
Refills & Bundles
What is the renewal process?
You’ll receive an email reminder 15 days before your prescription period ends with a link to complete your monthly check-in form. This form is required in order to receive a prescription refill. We recommend submitting it promptly to ensure your renewal is reviewed and fulfilled in time for uninterrupted treatment.
How do I get a 3- or 6-month GLP-1 bundle?
You can select a bundle option during your initial intake—just be sure to share proof of a previous prescription so we can provide a smooth transition to Ness.
If you’re an existing Ness patient, you may request a 3 or 6 month bundle once you’ve reached a stable dose. This request can be submitted through your monthly check-in form or by contacting our support team via email or text. All bundle requests are reviewed by your Ness provider to ensure safety before approval.
Can I bundle my sexual health or hair growth medication with my GLP-1 prescription?
Yes—and we highly encourage it to help you save money. Simply complete the corresponding sexual health or hair growth intake form and indicate that you’re already a weight loss patient.
What if I want to change my prescription?
During renewal, you can request a change in dosage or medication in your monthly follow-up questionnaire. If you’d like to make changes earlier, submit a message via email, text, or your patient portal under the “communication” tab.
Contact & Trusted Partners
How can I reach customer service?
You can reach us at any of the following options:
- Email: support-careglp@carevalidate.com
- Call/Text: (844) 357-3601
- Submit a support ticket here
Hours:
Weekdays 9AM–5PM EST
Weekends (chat/email only)
Is there a direct line to my doctor or nurse?
There are several ways you can communicate with us. As a patient, you will be receiving both email and sms communications which you can respond back to. You can also call or text our support team at (844) 357-3601. Or you can reach out via your patient portal under the “communication” tab and a licensed clinician will review your concern and respond within 24-48 hours. In an emergency, call 911.
How do I reach Ness-specific support?
You can reach a Ness team member by calling or texting (214) 225-0159.
What is CareGLP?
CareGLP is the digital health platform that powers Ness. It connects you with licensed, board-certified medical providers and handles your intake, prescriptions, and medication delivery.
Who is your medical team?
We are supported by Beluga Health, a team of medical professionals operating across the country and certified in all 50 states to practice medicine. Please make sure you check to see our shipping availability for your state.
Medical Provider:
Beluga Health
Director: Dr. Jonah Mink
Phone: (618) 740-4204
Additionally, we are supported by the following doctors:
Dr. HirenKumar Italia – NPI: 1487815387
Dr. Ana Lisa Carr – NPI: 1689841744
Who are your pharmacy partners?
We are partnered with the following pharmacies to bring the best product and overall experience to our patients. We speak with our pharmacies weekly to discuss any product shortages, shipping delays, and get updated reports on their medication testing.
Belmar Pharmacy
Phone: (800) 525-9473
231 Violet Street, Suite 140 Golden, CO 80401
Strive Pharmacy
Phone: (480) 626-4366
1275 E Baseline Rd #104
Gilbert, AZ 85233
Epiq Scripts
Phone: (833) 654-3553
Email: admin@epiqscripts.com
Casa Pharma Rx
Phone: (877) 937-6868
12855 Capricorn St, Stafford, TX 77477