Frequently Asked Questions

Our goal is for you to have a comfortable and effective experience tailored to your desired results:

1. Complete the intake questionnaire. Our licensed physican will use this information to prepare for your consultation, and may order screening tests to determine if treatment is right for you. (Screening tests are unlikely in the majority of customers but are sometimes needed based on prescription.)
2. Our Ness physicians will review your intake form and determine if a telehealth consultation is needed.* Our doctor will review your chosen medication, determine if it best suits your health goals, and send your prescription to our pharmacy.
3. Your prescription will be delivered to your home every 30, 60, or 90 days via our mail-order pharmacy provider.

*Please note that some states require a telehealth call.

After you complete your intake questionnaire, our doctors will review your answers and determine whether treatment may be right for you. If appropriate, you will be prescribed medication which will be shipped right from the pharmacy to your door.

Every questionnaire, including your monthly prescription renewal, is reviewed by a Ness Board Certified medical physician. Certain States however, require a telehealth consultation with one of our Ness doctors. In NM, KS, and AR, the first doctor meeting is required to be a video call. In AK, AL, LA, MN, MS, ND, NJ, OR, RI, SC, UT, VA, WA, WV, the first doctor meeting is required to be either a phone or video call. All other US states allow for your intake questionnaire to be reviewed electronically by our ActiveMD doctor. Your monthly prescription fee includes this review process.

If you have questions along your journey you will be able to contact us either via email: [email protected] or by calling 1 (888) 285-55251 to speak to one of our trained agents.

If your questionnaire is able to be viewed by one of our doctors electronically, the process is approximately 48 hrs. In the event a phone call or video call is requested/required by you or your state, you will be sent available dates and times to schedule your appointment. In this case, the process could be 5-7 days.

No. All prescriptions are generated by Ness physicians and fulfilled by our partner pharmacies. Medication is then shipped directly to you. An existing prescription is not required to participate.

Once approved, your prescription is typically shipped within 5-7 days, ensuring a consistent monthly supply for uninterrupted treatment.

Yes. Your medical data and order history are strictly confidential and only accessible to our licensed healthcare professionals. Please review our Privacy Policy for more details.

We are supported by Beluga Health, a team of medical professionals operating across the country and certified in all 50 states to practice medicine.

Please make sure you check to see our shipping availability for your state.

Medical Provider:
Beluga Health
Provider: Dr. Jonah Mink
Phone: 618.740.4204
www.belugahealth.com

‍Additionally, we are supported by the following Doctors:
Dr. HirenKumar Italia – NPI: 1487815387
Dr. Tzvi Doron – NPI: 1558794776
Dr. Ana Lisa Carr – NPI: 1689841744

We are partnered with Belmar Pharmacy to bring the best product and overall experience to our membership. We speak with our pharmacies weekly to discuss any product shortages, shipping delays, and get updated reports on their medication testing.

Belmar Pharmacy
Phone: 800-525-9473
‍belmarpharmasolutions.com

Our GLP-1 medication is administered as a once-weekly injection. Your prescription is delivered directly to your door and includes everything needed for a smooth experience—syringes, alcohol wipes, and clear instructions.

Please refer to our educational videos for How-To for guidance on subcutaneous injection. If you have any questions, our support team is available to assist you.

When a drug is in shortage, compounders can prepare a compounded version of that drug if they meet certain requirements in the Federal Food, Drug, and Cosmetic (FD&C) Act.

You can check for drug shortages on the FDA website.

‍Pharmacies in the CareGLP network comply strictly with all the regulatory standards established by:
• State boards of pharmacy, which regulate all 503A pharmacies
• FDA, which has oversight for the safety of all active pharmaceutical ingredients
• DEA, that oversees the controlled substances sometimes used in compounded preparations
• USP Convention, that issues practice standards ensuring quality and safety of medications and food
• USP General Chapter <795> provides guidelines for the prevention of contamination and potency variance, preparation process, beyond-use dates, and stability for non-sterile compounding

Pharmacies in the CareGLP network run quality assurance and quality control checks for every batch of compounded semaglutide prescribed to patients.

Some of these steps include but are not limited to:
• Reviewing and confirming the Active Pharmaceutical Ingredient (API) Certificate of Analysis for all semaglutide base lots, which are received from FDA-registered manufacturers;
• Storing the verified API frozen and sealed until use;
• Compounding with the API under aseptic processes to produce specific lots (vials);
• Holding the vials of compounded semaglutide in quarantine (representative samples are taken for testing);
• Using independent third-party laboratories to test the potency, sterility and endotoxicity of each lot of compounded semaglutide (among other criteria);
• Reviewing the results of these tests and, if satisfactory, releasing the validated vials from quarantine for dispensing;
• Assigning each compounded lot a unique lot number and BUD (Beyond Use Date), which is added to the container and is tracked electronically;
• Scanning the lot information on the product at the time of dispensing, which ties a particular lot number to the patient’s file.

Our Compounded Semaglutide costs $260 every month, no matter the dosage, with no contract. This cost includes telehealth consultations with your doctor, a personalized treatment plan, a monthly prescription for medication, shipping right to your door, and email and phone support.

Your prescription is facilitated through our trusted partner, CareValidate. They connect you with licensed medical providers and certified pharmacies to ensure your treatment is safe, reliable, and delivered straight to your door.

We provide guidance from licensed professionals, educational resources, and responsive customer support to assist you throughout your treatment journey.

If you have questions once you’ve received your prescription or while you are a Ness customer, you will be able to contact us either via email: [email protected] or by calling 1 (888) 285-55251 to speak to one of our trained agents.

Our medical team continuously monitors availability and may prescribe alternate GLP-1 medications with the same active ingredients as name brand options. Compounded alternatives are also available to ensure continued access to treatment.

Each medication product page explains what is included for each month. There are no additional or hidden fees.

Yes! We accept both FSA and HSA cards.

Ness does not accept insurance. However, your insurance may reimburse you for branded medications. To keep costs accessible, we strive to offer fairly priced compounded medications that provide the same benefits as branded options to support your wellness journey.

While you provide your credit card information, you will NOT be charged for your prescription until you are approved by our licensed physician. In an effort to provide quick and easy service, having your credit card details completed will expedite prescription fulfillment and medication shipping once approved. You won’t need to go back in and check out.

However, in the event you are not approved or you choose to cancel, your credit card will only be charged for the medical review application fee.

You aren’t charged for your purchase or bundle until your application is approved by your Ness physician.

In the event the doctor recommends a different medication, you will be directed back to your cart to switch out medications. If you are not approved, you will be charged only the medical review fee. If you purchase a bundle and you change your mind or want to cancel, you will be refunded the balance minus any medical reviews.

You can cancel or change at any time. Please reach out to the support team at [email protected] to assist you on any changes.